To Place an Order:

1. Complete the E-mail order form as you move through our site, sending one E-mail message for each item ordered.  We will total your order/s and confirm.  You may contact us at Empire Saddlery via E-mail at Empire1@EmpireSaddlery.com.  Please include your phone number so we can contact you. To call an order in dial 585-671-7820 or 800-446-0154 and we will complete your order and payment details over the phone.

   At this time, we do not have an on-line order system.  All transactions must be completed either in person or using one of the following methods:

Please note:

• All prices are in U.S. Dollars.
• New York state residents add 8.25% sales tax.

Shipping and Handling: 

Shipping & Handling Charges
Charges will be assessed at time of order depending on the zip code that the item is shipped to.
 

Saddle Orders

Trial Ride Policy:
    Please call

Saddle Trial Limitations:
Saddle will be designated on invoice as New, Used, or Demo.  Use a clean saddle pad.

For both new and used saddles, a brief trial ride is allowed (10 minutes maximum) to obtain an idea of how the saddle fits you and your horse.  In some cases, you may want to warm your horse up with another saddle.

New Saddles may be girthed lightly.  Stirrup leather may be used only if they are covered with a non-scratch material (no vet wrap or grippy material).   We suggest sliding a tube sock with the toe cut out over the stirrup leathers.

Wear short or paddock boots - No tall boots or chaps.  Saddle must be returned in the condition it was received.  Do NOT oil or clean the saddle.  Saddles returned with signs of wear, or changes in condition, will be subject to usage surcharges.

Demo / Used Saddles may be girthed up and ridden in with stirrup leathers.  Saddle must be returned in the condition it was received.

Usage Surcharges will be assessed if a saddle is returned with excessive wear, scratches, or dings.  This will be automatically assessed as a minimum charge of 10% of the saddle value.

Guarantee / Return Policy
All items must be returned, in the original containers, within 6 days of receipt for refund or store credit.  Please call Empire Saddlery at 800-446-0154 before returning any item.

Items must be returned in "As Shipped" condition to receive a full refund.   This includes all packaging and tags.  Items that have been worn or damaged will not be accepted.  Items that are not normally stocked (special orders) will be subject to a manufacturer or restocking fee.

Custom orders (custom colors or monogramming) are non-returnable.  Customer will be informed at time of order and order will be noted as such on invoice.

To place an order, call us at 800-446-0154 during store hours.

We accept Master Card and Visa.

If you want information, please e-mail at Empire1@EmpireSaddlery.com or fill in the information form below.  Your questions will be answered promptly.

Thank you for your interest in Empire Saddlery.

Please call 800-446-0154 This form is currently out of order

Empire1@EmpireSaddlery.com     

Copyright © 2003 Empire Saddlery Ltd.